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Returns & Refunds

Moisturizers & More does not offer any guarantee on closeout and/or clearance items. We do not take exchanges on closeout and/or clearance items. If your closeout and/or clearance item is damaged in shipping we will replace it if we have that item available when you contact us, otherwise a store credit will be issued.

If a you wish to return a product and exchange it for another item you may do so within 15 days of the shipping date so long as the product is unopened and unused per inspection upon return & the product is undamaged upon arrival at our warehouse. There is a 20% restocking fee on returned items which will be deducted from your credit. Moisturizers & More is not responsible for products damaged in return shipping. Once received and processed you will have a store credit or in the case of an exchange we will issue a request to you for the cost of shipping the exchanged item.

If you return an item for any reason other than damaged or incorrect item for credit, the original shipping charges will not be refunded because the item was shipped to you, however, we will issue a credit for the cost of the item returned.


Damaged Shipments:

If a package is received with damaged products, please make a list of the products that were damaged. Keep all original packaging and take a digital picture of the damage that can be emailed.

Please contact us immediately using the contact form so that we can process your claim. We will ask for a picture of the damages for processing. Don't forget to include your order number and contact information.

We will send out a replacement right away in most cases.